In November and December we performed a follow-up Study to a Survey commissioned by the Claims and Litigation Management Alliance (The CLM) in June of 2020.
The focus of both Studies was to quantify the impact of Covid-19 on claim volume.
Our objective was to provide claims executives with a sense for what their peers are experiencing across the claims industry during the approximately 11 months following the onset of the pandemic.
A total of 73 claim executives participated in the first survey. 65 executives participated in this follow-up survey. The results of the follow-up survey (Part 2) can be found here.
Study Sponsors
We’d like to thank the three organizations whose underwriting support made this particular Study possible. These are:
ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. From customized logistics, referral processes and account requirements, to comprehensive integrations with claim and legal case management systems and excellent customer care, ABI’s process innovation and proprietary advanced technology has set the stage for transformative AI solutions in document processing, business intelligence and predictive analytics. More information.
Consilio is a global leader in eDiscovery, document review, risk management, and legal consulting services. Through its Consilio Complete suite of capabilities, the company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise. Consilio has extensive experience in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, contracts management, legal analytics, paper discovery and digital printing, as well as legal recruiting and placement. Consilio and its global family of companies, Advanced Discovery, Altep, Millnet Document Services and Legal Placements Inc., employ leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. ISO 27001:2013 certified, the company operates offices, document review and data centers across Europe, Asia, and North America. More information
McAngus Goudelock & Courie is a metrics-driven law firm built specifically to meet the needs of insurance companies and their customers. From 16 regional offices, we serve clients across the Southeast. With experience and resources, our team provides clients with the best possible legal representation and delivers smart, strategic, forward-thinking legal counsel. More information