The 2023 CLM Litigation Management Study
Thank you for your interest in the 2023 CLM Litigation Management Study. This Study was commissioned by the Claims and Litigation Management Alliance (CLM) and conducted by Suite 200 Solutions. This specific Study is the 5th Study we have performed for the CLM. The prior studies of 2012, 2015, and 2019, focus exclusively on the thoughts and opinions of senior claim and litigation officers. The previous studies of 2020 (and later study of 2024) focus on the thoughts and opinions of defense counsel.
The purpose of these Studies is to facilitate improved communication and working relationships between litigation executives and the defense firms with whom they partner. We know many attorneys, especially newer or younger attorneys, feel that they benefit from knowing more about the claims organizations with which they work.
How litigation executives organize their litigation resources, how they define their litigation objectives, and what they want most from counsel, are several examples of data elements that are critically important to aligning needs and expectations between counsel and their principals in the tri-partite relationship.
More than 90 senior claim and litigation executives took the time to answer almost 160 questions designed by a Steering Committee of 45 Members. We view this and other CLM Studies as being the most comprehensive of their type in the industry.
You can download a copy of the 2023 CLM Study Report of Findings by clicking here.
If you have questions about the Study please email study@suite200solutions.com. You can also write to any of the sponsors listed below to obtain a copy of the Report.
Study Sponsors
We extend our deepest gratitude to the industry thought-leaders whose underwriting support made this important industry initiative possible. Without their support, such critically relevant projects for our industry would simply not be possible.
Trusted by over 50% of the top 100 AM Best P&C Insurance Carriers and more than 400 Carriers, TPAs and Self-Insureds, Bottomline is the industry-leading legal e-billing software and third-party bill review provider.
Our combination of expertise and technology delivers a legal spend solution built specifically for claims teams. Staffed by claims legal experts, we have saved our insurance clients hundreds of millions of dollars while processing billions of dollars in legal invoices.
Bottomline’s mission is to provide the expertise, technology and best practices that enable claims legal teams to be a consistent source of value to their organization.
For more information, please visit us at Bottomline.com.
CaseGlide provides the only claims litigation management platform purpose built for insurers to improve the way litigated claims are managed and reported on, and the communication with defense counsel.
By digitalizing litigation guidelines, automatically generating workflows, and leveraging alerts and notifications, CaseGlide is the lever insurers need to reduce legal spend and better support their highest paid vendor, their attorneys.
To date, CaseGlide has helped insurers manage over $7.5 Billion in legal spend and has been adopted by over 500 defense counsel firms across the US. CaseGlide is, Claims Litigation Simplified. For more information, please visit us at www.caseglide.com
Charlee.AI has a proven, patented, predictive analytics solution that uses natural language processing (NLP) to enhance and shorten claims workflows, help reduce severity, litigation and manage reserves efficiently.
Charlee can be up and running in a few weeks due to its pretrained models and industry insights.
For more information, please visit us at www.charlee.ai.
Consilio is the global leader in eDiscovery, document review, legal technology, and enterprise legal services. Through a specialized practice focused on Insurance, Consilio supports law firms, carriers, brokers and corporations. Consilio has extensive experience in litigation, antitrust, internal and regulatory investigations, cyber response solutions, enterprise legal services including advisory and transformation. Consilio employs leading professionals in the industry, applying defensible workflows with patented and industry-proven technology across all phases of the eDiscovery and risk management lifecycle. Learn more at Consilio.com.
At Cruser Mitchell, we have the unique skills to execute on early evaluation/resolution.
We emphasize and train DEALMAKERS.
Since 92% of all cases settle and less than 1% go to trial, when are you settling the 92%? After paying counsel $5000 or $50,000?
Read The Disruptive Lawyer’s Little Black Book of Litigation Management or attend our Masters of Negotiation seminars.
Learn more at cmlawfirm.com.
Foundation AI eliminates manual tasks for claims organizations and law firms.
Our Intelligent Document Processing (IDP) identifies and captures critical data from incoming documents -- including pleadings, correspondence, emails, medical records, FNOL, and more -- automatically enters data into your system, triggers workflows, and issues priority alerts based on client-centric rules.
Foundation AI clients experience greater than 5x gains in document processing efficiency along with reduced costs, less errors and more engaged employees.
To learn more, please visit us at www.foundationai.com.
McAngus Goudelock & Courie is a metrics-driven law firm built specifically to serve the insurance industry, their insureds and self-insureds. Learn more at MGClaw.com.
As the largest settlement planning company in the nation, Ringler delivers unmatched expertise and responsiveness to create the best possible outcome for all parties.
Learn more at Ringlerassociates.com
Milliman Datalytics-Defense® is the industry-leading second-generation legal spend management platform.
Datalytics utilizes artificial intelligence (AI) and machine learning (ML) to analyze your firm’s performance, helping you streamline invoice review, flag questionable line items, reduce costs, and discover best practices that can be applied firm-wide.
Learn more at Milliman Datalytics.
ELM Solutions is a market-leading global provider of enterprise legal spend and matter management, contract lifecycle management and legal analytics solutions. The company provides a comprehensive suite of tools that address the growing needs of corporate legal operations and insurance claims departments to increase operational efficiency and reduce costs. ELM Solutions has extensive experience in the insurance industry, with 5 of the top 10 US P&C Insurers using ELM Solutions technology and services.
Learn more at by visiting ELM Solutions.
Rebar Kelly focuses on problem solving. Knowing that problems come in all shapes and sizes, Rebar Kelly utilizes innovative solutions, to solve problems before they lead to extensive costs or substantial exposure.
Through early resolution or employing trial planning and strategy from the very early stages of litigation, Rebar Kelly works to achieve the best outcomes for its clients.
Learn more at RebarKelly.com