In this short snapshot we focused three questions — all posed to senior litigation or claim officers:

1: What are the 1-3 most important metrics that you believe a law firm should use to demonstrate their overall performance? (You do not need to limit yourself to metrics that firms might use currently).

2: On a scale of 1-10, how important is it to you that a law firm’s invoice is “clean” and shows compliance with your billing and litigation process guidelines?

3: On a scale of 1-10, do you view errors and non-compliant line items on legal invoices as reflecting poorly on the quality of the legal work being performed? (1= invoices and legal work are totally unrelated / 10= invoices and legal work are extremely related

You can access the Snapshot RESULTS here.