In late May 2020, the Claims and Litigation Management Alliance (The CLM) commissioned us to perform a very quick survey of senior claim officers on the short-term effects of Covid-19 on claim volume.

The objective of the Study was to give claim executives a sense for what their peers are experiencing across the claims industry during the several months following the pandemic and the societal changes that resulted from that.

A total of 73 claim executives participated.

The results of the survey can be found here.